Writing About Kindness in Business

Recently, I had the pleasure of contributing a guest blog to the Time for Kindness website — a brilliant space dedicated to highlighting and celebrating everyday acts of kindness.

My article, Admin with Empathy: The Hidden Power of Kindness in Business Operations, explored how the principles of kindness show up in admin, systems, and operations, often in subtle, powerful ways.

When I first sat down to write the piece, I wanted to shine a light on something I see every day in my work with clients: kindness already exists in business operations, whether we consciously recognise it or not. It’s in the clear and supportive SOPs that reduce stress for a new team member, the scheduling tools that protect people’s time and energy, and the feedback loops that celebrate what went right, not just what went wrong.

One of the points that sparked the most interest was the mention of Personal User Manuals — a simple yet powerful tool that more of my clients are embracing. These documents offer team members a chance to share how they like to work, what they need to do their best, and how they prefer to communicate. By inviting people to express their preferences in a supportive and non-confrontational way, Personal User Manuals create space for greater empathy, reduce misunderstandings, and help teams work together with more clarity and care. It’s a gentle but effective way to build trust and connection into everyday operations and a perfect example of kindness in action.

It was a real honour to contribute to the Time for Kindness blog and be part of a conversation about what kindness in action truly looks like. For me, kindness in business isn’t about being soft or overly sentimental, it’s about being intentional, respectful, and human in how we design our workflows and support our people.

If you're curious about how kindness could show up more intentionally in your business operations, I’d love to chat.